PEOPLE

The people component of the Star Model covers the selection, development, and retention of employees.

LEAD Professionals has a number of tools to help organizations in the PEOPLE area.

SELECTION: Job Benchmarking is a process that allows the job to talk. It helps to minimize hiring bias by identifying the skills, motivators, and behavioral style that a job requires. The Job Benchmarking process leads to a higher shared understanding by stakeholders of what a job is all about. It adds important, often missing elements to the selection process by providing behavioral interviewing questions. When combined with candidate assessments, LEAD Professionals can generate an analysis of the gap between the job candidate and the job requirements. In addition to being used for selection, the gap analysis is a useful tool to guide the ongoing development of new hires.

DEVELOP: LEAD Professionals has a range of developmental processes that can be used with employees from the board room to the boiler room. These processes include Executive Leadership, Management, Team Leadership, Personal Leadership, Customer Loyalty, and Time Strategies. LEAD Professionals offers group coaching and one-on-one coaching.

RETENTION: There are three key factors that determine employee retention and productivity:

1. The relationship the person has with their direct manager

2. The fit between the person and their job

3. The quality of work processes

LEAD Professionals' developmental processes help to improve management effectiveness, which contributes to the retention and engagement of employees.

LEAD Professionals' Job Benchmarking and candidate/employee assessment tools held ensure a good fit between a job and a job candidate.

LEAD Professionals' process improvement methodologies not only improve wok processes but increase employee morale and engagement because employees are viewed as part of the solution, not as part of the problem!